FAQ
How do I track my order?
Once you place an order with us, you will receive a unique batch code. By entering this batch code on our website, you will automatically receive tracking information for the courier you selected during checkout. This allows you to monitor the status and location of your package in real-time.
What are your delivery options?
We offer a range of delivery options to cater to your needs. You can choose from Express Delivery, which ensures fast and reliable delivery within a specified timeframe. We also provide Same Day Delivery for orders placed before a certain cutoff time. Additionally, we utilize the services offered by Royal Mail, allowing us to offer various delivery options provided by them.
How do I return an item?
While we do not generally accept returns, we understand that unforeseen circumstances may occur. If your product arrives broken or faulty, please provide us with evidence such as photographs or a detailed description. Based on the evidence provided, we will gladly send you a replacement order free of charge.
How can I contact your couriers?
For any inquiries or concerns regarding your order and its delivery, we recommend referring to the contact information provided by the respective courier. They will be able to assist you with any questions or issues you may have regarding the delivery process.
Do you provide International delivery?
Currently, we offer delivery services to customers within the United Kingdom (UK) and the European Union (EU). However, we have plans to expand our services to international destinations in the future. To stay informed about our international delivery options and updates, we encourage you to subscribe to our mailing list. We will keep you informed about any developments and the availability of international delivery.
What is your returns policy?
As mentioned earlier, our policy regarding returns is specific to broken or faulty products. In such cases, we kindly ask customers to provide evidence of the issue, and we will promptly arrange a replacement order. Please reach out to our customer support team with the necessary evidence, and we will be more than happy to assist you further.